All your booking details are safely stored in ‘Tasks’, don’t worry! You will also be emailed a copy of your booking details a few minutes after you submit to us.
A Quotation means we can still
tweak your booking – this is in case you’ve had a client change their mind,
made a mistake, or need any other last minute adjustments. The difference
doesn’t matter for your service, it just gives you (and us) more flexibility to
alter details as needed.
With an Elite service, you can change anything at any time – just message us. All this means is the details you change won’t always be reflected in your portal.
No need to panic! Just message us as
soon as you realise, either on your portal or via email/Whatsapp. We’ll take
care of the rest.
Please indicate this by leaving us a note in the field for the document return address.
Book for the minimum number you’re
sure of, and then tell us about any changes. We will update your booking for
you.
You can contact us to check before placing an order. However, if things are urgent, submit your booking first so we can start planning, then send us a message about the resulting quotation with some details. We will be ready to assist you at all times.
Simply increase the number of
‘FCDO Apostilles’ and ‘Elite Service Speed’ you add to your cart to match the number
of documents you have. We suggest continuing to make separate bookings for
separate clients.
You can either submit two (or more) bookings, or send us a message on your portal about your quotation with details of which document(s) should be processed at which speed(s).
Please contact us as soon as
possible via your portal, email or Whatsapp.
Send us details of what you would like to change via your portal, email or Whatsapp.
You will receive your confirmation email within a few minutes of submitting your booking. As soon as you click submit, your booking will appear in ‘quotations’. Once we have confirmed it on our side, it will appear in ‘Sales Orders’ and ‘Tasks’.
It is still in your portal, it’s
just moved to being a Sales Order once we have confirmed the details on our
side.
This is to allow you maximum flexibility and convenience in changing any part of your booking for as long as possible. For embassy legalisation, this also gives us the opportunity to confirm embassy pricing for you and avoid confusion. Embassy prices are subject to change at very short notice, and may not always be up to date on the embassy’s website.